Delfina is passionate about improving customer journeys and user experience.
Delfina is passionate about improving customer journeys and user experience. She has more than 25 years of professional experience as a Senior Consultant, Business Analyst, Project Manager, Test Manager, Training Manager, and Documentation Manager.
Delfina is graduated in Electronics and Telecommunications Engineering, with post-graduation degrees in Management and in Design Thinking & Business Innovation. She is a certified Project Management Professional (PMP)® and also a certified Software Tester.
With a deep knowledge of the Software Industry, in particular, the Financial and Insurance Markets, Delfina is highly skilled in managing complex projects such as ERP implementations, Company Mergers, and creation of new business areas.
Delfina has a strong ability to create empathy and has a wide experience in building cross-functional teams with customers or partners from different countries and cultural backgrounds.
During her professional career, Delfina worked for large companies and startups, allowing her to understand and connect both worlds.
Delfina’s specialty areas: Leadership and Team Building, Project Management, Functional and Process Analysis, Software Quality Assurance and IT for the financial market.